When will my order ship?

Orders are packed and handed to the carrier within 3 business days after payment is confirmed.

How long does shipping take?

After the order ships, delivery usually takes 12–20 business days. From order to door is typically 15–23 business days. Public holidays, customs, weather, and the destination country can add time.

How much is shipping?

Orders $99 USD and over ship free worldwide. Orders under $99 USD are $8.99 USD flat.

Is shipping discreet?

Yes. We use a plain outer carton with no product name on the outside.

When will I get tracking?

A tracking number is sent after the order is handed to the carrier.

How do I cancel an order?

We can cancel an order within 12 hours after it is placed. After that, the order may already be packed or shipped and cannot be cancelled. Email support@chillcoc.com as soon as possible.

What is your return policy?

You have 30 days after delivery to request a return of unused, unopened items in original packaging. Email support@chillcoc.com before sending anything back. Opened or used items cannot be returned for a change of mind. If an item arrives damaged, defective, or incorrect, contact us within 30 days of delivery. Return shipping is paid by the customer. The original shipping fee and tax are not refunded.

How should I use the products?

Follow the directions on the product packaging. Do not use a product in any way the package does not allow.

Do you sell oral products?

No. Chillcoc does not sell products for swallowing or oral use. Capsules sold here are for intimate internal use only — do not swallow. Essences, sprays, and balms are for external use unless the package says otherwise.

Who is the shop and what brand will I receive?

Chillcoc is the shop. The product brand on the bottle and box is JUNDAOAI.

What payment methods do you accept?

Shop Pay, PayPal, credit cards (Visa, Mastercard, Discover, American Express), debit cards, and eCheck.

Need more help?

Email support@chillcoc.com