Refund policy

Refund policy

You have 30 days after delivery to request a return. Opened or used items cannot be returned. Products must be used only as directed on the packaging.

To be eligible, the item must be unused, unopened, and in its original packaging. Keep your order confirmation.

To start a return, email support@chillcoc.com within 30 days of delivery and include your order number. Do not send the item back until we reply with instructions. Packages returned without approval may not be accepted.

Damages and issues
Inspect the order when it arrives. If the item is damaged, defective, or incorrect, contact us within 30 days of delivery. After we review the case, we will replace it or refund it.

Opened items
Opened or used products cannot be returned for a change of mind. Use only as directed on the package. Issues caused by use that does not follow the product directions are not eligible for return.

Exchanges
We do not process direct exchanges. Return the eligible item first. After the return is accepted, place a new order for the item you want.

Refunds
We will inspect the return and email you if the refund is approved. Approved refunds go back to the original payment method within 10 business days after inspection. Your bank may take additional time to post the refund. If more than 15 business days have passed since approval, email support@chillcoc.com.

Fees
Return shipping is paid by the customer. The original shipping fee and tax are not refunded.

Contact
Email: support@chillcoc.com
Phone: +1 (631) 403-0516
Address: 212 W. Troy Street, STE B, Dothan, AL 36303, US